Refund policy

Return & Refund Policy

At GoggleBean™, we want you to be completely happy with your purchase. If something isn't right, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return, your GoggleBean™ should be unused, unworn, and in its original condition and packaging. We may not be able to accept returns for items that have been worn, washed, damaged, or altered beyond what is reasonably necessary to inspect the product.

For customers in the EU/EEA, this 30-day policy is in addition to any statutory cancellation and consumer rights that apply to your purchase. In particular, EU consumers generally have a legal 14-day right of withdrawal for online purchases, subject to applicable exceptions.

How to Start a Return

To request a return, please contact us at:

facturas@ecomballivian.com

Include:

Your order number
The reason for your return
A photo of the product, if applicable

We'll provide you with the return instructions and return address.

Please do not send your order back without contacting us first.

Refunds

Once we receive and inspect your returned item, we'll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.

For eligible EU statutory withdrawals, applicable refund rules require reimbursement of the payments received, including standard delivery costs where applicable; the trader may generally wait until the goods are returned or proof of return is provided.

Return Shipping

Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer under our voluntary 30-day return policy.

If you receive a defective, damaged, or incorrect item, please contact us before returning it. We'll work with you to resolve the issue.

For defective goods covered by applicable EU consumer law, consumers have legal remedies that can include repair or replacement at no cost, or in certain circumstances a price reduction or refund.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and photos of the issue.

We'll review the situation and arrange an appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different color or style, please return your original order and place a new order once your return has been approved.

Non-Returnable Items

Returns may not be accepted for items that:

Have been worn or washed
Are damaged due to misuse
Are missing original packaging or components
Are returned more than 30 days after delivery

This does not affect any mandatory consumer rights that cannot legally be excluded.

Questions?

If you have any questions about your return or refund, contact us at: